For the Operations department
Benefits for the Operations department
Start right away: Everything is online, so you can start using Go4Clients, immediately.
Redirect the IVR options that require real agents to your call center. Via SIP or dialing a number.
No need to buy more licensing or infrastructure, or hire more agents.
Very fast throughput: up to 60 calls per second.
Analytics in real time so the campaigns can be monitored and improved
One person operation: one operator can program and launch hundreds of campaigns per day, without the need of an external entity.
Save time by pre-programing all the campaigns of the week , of the month, etc.
Save Time by generating audios using Text2Speech.
For the IT Department
Benefit for the IT Department
Start right away: Everything is online, so you can start using Go4Clients, immediately.
Since Go4Clients is a web based platform, the IT department will have minimum or no impact increasing the capacity using Go4Clients. They will be very happy campers!!!
For sales
Benefit for sales
Start offering new products to existing and new clients:
- Simple and Multilevel IVR with Transfer options
- Personalized text2speech in several languages
- Offer surveys using Virtual Agent or Landing pages
- Outbound campaigns with High Throughput. Up 60 calls per second (360000 per hour).
- Offer 1-Way and 2-Way SMS Campaigns
Serve new clients
How Virtual Agent can generate more business for my call center.
The obvious one: The cost of a virtual agent is a fraction of the cost of a real agent . This will allow the call center to save a lot of money and be more competitive.
It will allow me to offer lower costs for outbound campaigns to my clients
It will allow me to attend bigger clients that I would not be able to serve with my current seats capacity; without investing in licensing or infrastructure or agents
It will allow me to offer new services to my existing clients.
It will allow me to offer campaigns with multilevel IVR.
It will provide unlimited outbound capacity for outbound campaigns
It will free up my agents for other, more complex tasks.
Custom campaigns
Serve new clients
Clients that require sending big campaigns within a short time: Go4 clients can send up 60 calls per second (360000 per hour!).
Clients that require sending personalized messages:
Create personalized messages with Names, account information, and other relevant data imported from a database. The Text2speech function will convert the text to voice and send the call. Personalized messages increase customer response and are a fantastic way to start a communication that can lead to a call with a real agent.
Clients that require sending OTP ( One Time Pin) notifications:
A perfect example is a financial institution that requires sending a PIN to their customers using Voice or SMS to verify their identity. The high throughput of Go4Clients will guarantee that the message will arrive immediately, even using personalized Text2Speech.
Clients that require simple or multilevel IVR. Great for surveys, polls and transfering to a real agent.
Clients that require integration with their current system to send calls or sms. Our API’s allow easy and fast integration.
